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Water Damage Restoration
Act of God, Broken water pipes, Defective fixtures, Defective appliances, Faulty Construction, Accidents, Vandalism, Negligence… There are many causes for water damage in your home or business.
Wiz Team, Inc. Cleaning & Restoration Specialists is holding highest degree in Restoration Industry:
IICRC Certified Master Water Restorers.
With more then a decade of experience in handling different cases & categories of water damage losses, working with Homeowners, Associations, Insurances, Managements and Businesses.
Wiz Team has built a team of highly trained and qualified technicians, some of the best in our industry.
We are using only State-of-the-Art extraction equipment, latest drying equipment and techniques, as well as the best investigation instruments for moister, humidity and temperature readings and detection.
With our knowledge and experience, supported by the best equipment in the industry you can be assured that you will have your home or business returned to pre-lost condition as fast as humanly possible.
We will be there when you need us the most!
Longer you wait – more you loose!
After a water loss occurrence, with all wet materials the most important fact is to extract any standing water and to dry it as soon as possible in order to prevent secondary damage to other materials not directly affected by water damage. Wet materials are evaporating at great rate and increasing humidity to levels that support extreme bacteria, fungi and other microorganism’s growth, causing heavy odors and potential health hazard.
What do “WE” do?
When you call Wiz Team, Inc., our toll free line is answered live and someone will help you right away. In case that your loss occurred in the middle of the night, don’t worry; we have an “emergency system”, leave a message and the system will automatically page our emergency crew on call.
Your call will be returned as soon as possible and you’ll be asked some basic question:
- When did the loss occur?
- Is the water source stopped?
- What has been affected, what areas and materials?
- Is there anyone with allergies?
We will advise you what you should do wile you waiting for our crew to arrive.
We have an on-call emergency crew with “911” mentality; fully equipped and ready at any time day or night.
Basic Restoration Steps:
- Evaluation of the water damage loss;
- Moister detection by using specialized tools & instruments;
- Photo documentation & psychometric charts;
- Water extraction by using Truck Mounted or Portable units utilized with Mechanical devices to achieve highest level of water extraction;
- Moving and/or protection of furniture and contents into not affected areas;
- Application of Antimicrobial agents (if necessary & agreed);
- Installation of specially engineered drying equipment to increase rate of evaporation, followed by sufficient dehumidification process;
- Monitoring of drying process, adjustments of equipment and documentation.
Frequent Questions and Answers:
Q: How does the dry-out process work?
Q: Do I need an estimate before you start the dry-out?
A: Often the amount of the dry out is unknown; however our pricing is based on standardized pricing for the industry. We use a computer-estimating program that downloads the new price list every quarter. Your insurance company also uses the same program and price list. When an adjuster is assigned to your claim, we will explain to them what we have done up to that point what further steps need to be taken (before any repairs are made).
Q: Do I have mold?
A: This is a very big concern and we at Wiz Team, Inc. have spent a lot of time and money on education and equipment to become qualified in water damage restoration. In most cases if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.
Q: Is it o.k. to keep this equipment running or do I need to do something with it?
A: The equipment we use is capable of running for months without being shut off. They will not overheat and should be fine. If you hear or smell anything which seems to not be normal, please unplug the equipment in question and call us immediately @ (877) 349-8326. Our technician will be checking all equipment and dry out progress on a regular basis.
Q: How do you know if everything is dry?
A: We use very high tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may be still wet. This is why you have made a good choice to call us, not just a construction company. We are trained and certified in water damage assuring you the homeowner of the best quality service and giving you the peace of mind that it will be dried out properly.
Q: The equipment you have running is making the air feel muggy; can I open a window or door to let in fresh air?
A: Our equipment is increasing the rate of evaporation causing the air to feel wetter. Part of our monitoring process includes checking both the conditions indoors and out. If our technicians instruct you to open some windows that may mean that the conditions out side will help in the drying process; otherwise, with the use of our high tech. dehumidifiers you will notice much dryer conditions in 24 to 48 hours.
Q: Will my insurance company cancel me now that I have made a claim?
A: Because each insurance company is so different, I would advise you to ask your agent or adjuster.
Q: Will my insurance premium go up now?
A: Each insurance company has different guidelines. You will need to ask you agent or adjuster.
Q: What is going to happen with my damaged furniture and/or contents?
A: We will do our best to restore your contents to a pre-loss condition. If we are not able to restore any items we will set them aside to be itemized and turned in to your insurance adjuster. Your Adjuster will determine coverage according to your policy.
Q: What is restorative drying?
A: A few years ago the standard procedure was to remove any wet materials, replacing with new. Today, with much better equipment and training, our goal is to dry-out your structure, saving as much of the structure as possible.
Q: How long will the dry out take?
A: Typically the average water loss takes between 3 to 5 days. If materials have been exposed to water over a long period of time it may take 7 to10 days.
Q: If it can’t be dried, what will be replaced?
A: Our job is to bring you back to a pre-loss conduction. After the dry out process has been completed, we will be able to determine what has permanent damage. At that time we will submit a suggestion of repairs/replacement to your insurance adjuster for approval.
Q: What is the difference between you restoration specialists and a general contractor?
A: We have spent thousands of dollars on specialized training and equipment, dealing specifically with water damage. Our main objective is to minimize the impact on your day to day living. If you hire a general contractor, often they do not understand the concept of saving verses replacing. Just an example: 90% of the time we are able to save drywall with 3 days of drying, without putting any holes in it. If someone comes in and removes all of the drywall, you have turned a 3-day job into about a week and a half process.
Q: Do I need to do anything?
A: We have worked very hard at building a business where your responsibilities are very minimal. There may be a few items we will need you to pick out such items as floor covering etc. For the most part you should be able to just go about your daily activities without much worry or concern.
Q: What is Antimicrobial Agent, and why do you apply this product.
A: Antimicrobial agents are designed to inhibit, destroy, or prevent the development of microorganisms. Many times we will use this product as a precautionary step. Your health is our main concern.
Q: How much is my electric bill going to be with all of this equipment?
A: We have made every effort to use equipment that maximizes the fastest drying time but consumes the least amount of power necessary to achieve the best drying time and results. We will provide you with a total cost sheet for electricity so that you can be compensated by your insurance. Below are approximate costs for each piece of equipment.
 $ .25 per day  $ .75 per day  Small $ 1.25 per day
Q: Why must we go through all this paperwork prior to extraction?
A: We try to stay as organized as possible to help insure the quality and customer service you deserve. Paper work is a very important part of the foundation to help us to achieve this.
Q: Should we make arrangements for you to get in our house?
A: Yes, it is very important that we have access to monitor the job. If you are not going to be available, then we need to work out a plan to gain access.
Q: Will I be able to stay in my home during the dry out process?
A: Often you can stay in your home depending on the areas that are affected. You may lose the use of your bathroom, kitchen, etc. If you need to stay outside of your house, you may want to ask your adjuster about additional living expense or A L E coverage.
Q: Why does the adjuster wait so long to inspect my loss?
A: Often the adjuster will wait until the dry out process is complete in order to be able to assess damages. Other times because of our relationship with the adjuster, they may rely on our photos and scope of repairs without doing an inspection of their own.
Q: Why does my house smell so bad?
A: Often times the humidity in your house has maybe doubled or tripled from what is normal and materials are wet that normally are not designed to get wet. If it has been over 72 hours since the initial water loss and you start smelling a souring smell that is the first sign bacteria forming. After we have dried out everything, if the odor was related to water loss, the smell should be gone.
Q: Are any of the chemicals used harmful to my pets?
A: You should always avoid contact with chemicals. We advise you to keep any pets away from the affected area.
Q: Is the final choice on the finish product my decision or the adjusters?
A: The choice of repairs is always yours. Your insurance company only owes like, kind, and quality. If you choose to do something else, you may have to pay more out of your pocket.
Q: Do you guarantee your work?
A: Yes, we guarantee our workmanship for 1 to 5 years. Before we complete your job you will need to sign a form of work completion and satisfaction.
Q: Why is it so dry in my house?
A: It is our goal to get the air in your house as dry as possible by doing this it speeds up the drying process; however, it may feel dryer then you may be used to. You may also need to water any plants more often.
Q: Can I turn off the equipment at night?
A: No, we really need to keep the equipment running. By turning off the equipment it may increase the chance of mold growth.
Q: Do I have to replace with the same materials, or can I upgrade?
A: You may upgrade; however we will need you to sign a change order. Showing the difference in price and giving us the authorization for repairs, and you agreeing to pay the difference in cost.
Here’s what some of our clients are saying…..
“Thank you for all your hard work and expertise. Your knowledge and efforts saved our house from greater disaster. We are most appreciative.”
Mrs. M. Rotenberg
“It was really amazing how quick; professional & courteous you all were. That is a rare fined these days. We have been blest that you were recommended to us when we needed you the most. We would highly recommend Wiz Team, Inc. Cleaning & Restoration Specialists to anyone who needs any work done.”
Mr. & Mrs. Boylston
“Thanks for doing a great job on my mom’s house. I will never forget how respectful you were of my family’s belongings. It meant a lot to us.”
Mrs. Cox
“Thanks to the Wiz Team’s crew for helping to get our basement restored. After extensive damage in our finished basement, the Wiz Team worked promptly and professionally to get it restored. What a pleasure to have a reliable company who surveyed the damage, gave us a time schedule and stuck closely to getting it completed quickly. I enjoyed every person I dealt with from Wiz Team, Inc. They answered any questions and got back to us ASAP when waiting my insurance adjuster to come. I especially appreciated the way the guys cleaned up after themselves! Hopefully we won’t need your assistance again, but for anyone who needs a reliable and courteous restoration team- you’re recommended! Definitely we will be using your other services! Thanks Again!”
P. & L. Siedsma
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